Thankful For a Mild Snowstorm but Aggravated at Doctor Office

The weatherman was predicting a huge snowstorm to come bearing down on our house last night. The snow started in the afternoon, but it seemed to be a lighter storm than predicted. The weatherman was predicting 8 – 12 inches. After all was said and done, we only got three inches. I am grateful for the smaller amount. To be honest, I was worried that we would lose our electricity, and even though we can survive a few days without it, we have been spoiled by our easy access to electronic entertainment!

Thinking we would lose our electricity while sleeping, we cranked the heat up, so the house would stay warmer longer, and we put several large buckets in the bathtubs and filled them with water for flushing needs. Better to be prepared and not need it than the other way around!

This morning I was scheduled to have a medical appointment for injections to treat my migraines in DC at 11am. It takes about two hours to get there from where I live. Seeing that almost every business and government and school in DC (and surrounding areas) was cancelled, Metro being shut down, and a state of emergency declared, it would be reasonable to assume that the doctor’s office would not be open. In order to get to my appointment, I need to leave by 9am – if the roads are good. About 8:30 I started trying to contact the doctor’s office to find out if they are open and seeing patients. At first I got the automated message telling me to leave a message and they would call me back in 48 hours. That was not going to do the trick, so I called back and hit a different option. Same thing. Third call, I finally got a live person who assured me that they were, in fact, open. I indicated that I would like to reschedule my appointment for later in the day if that was possible, asking if they had any cancellations I could take. The lady got rather nasty with me and told me that if my appointment was for 11, then I had better by there by 11! She then told me to hold on while she checked for cancellations. After being on “hold” for about five minutes, I was disconnected. So I called back again, explained again what I needed, and put on hold again for about five minutes. Then someone else came on the line and told me that the doctor had called in and said that she was not coming in to work today because of the weather and bad roads, that they would call me in 48 hours to reschedule my appointment for another day.

On the one hand, I was grateful that I did not have to make the trip – the roads are probably slippery and with a ban on street parking in DC because of the snow, it would probably have been a real nightmare going in! However, I did not appreciate the less than stellar customer service I was given by the folks at the doctor’s office when I was trying to figure out if I had to hit the road to go in and brave the bad roads, only to find out after about thirty minutes of aggravation that the doctor had called in to say that all appointments needed to be rescheduled!

An exercise in patience

Culpeper Star Exponent
Culpeper Star Exponent

On October 22, I decided to go online to subscribe to the local newspaper – the Culpeper Star-Exponent. The process took several minutes, and I placed the order under my business name of 2 Market 2 Market Your Dot Com. I ordered a special deal of $10.85 a month through some kind of EZ Pay plan.

When I clicked on the “order now” or “submit” or whatever the button was to finalize the whole order, I got an error message that the order did not go through, telling me to call their customer service number. So I called the customer service number, explained to the lady what happened. She apologized and said that she would be glad to help me with that. I had to give her all of the information again, and she quoted me a price $11.40 for the month.

I told her that I wanted the $10.85 price, and she said that deal was only through the Internet and she could not give me that price. I asked to speak to a supervisor, or if I could get an over-ride, and she said no. She did suggest that I wait a couple of days and try to order online again.

Well, I was aggravated, but did not want to wait a couple of days, so I went ahead and told her that I would pay the higher price, so I placed the order through her. The paper was supposed to start the next day, October 23. It did NOT start the next day, there was NO newspaper delivered.

On October 24, I got TWO papers, both dated October 24! I thought to myself, “well, that’s a strange glitch, I will wait and see what happens tomorrow and if I get two newspapers again I will call to straighten the situation out. Well, you guessed it, the next day I got TWO papers, again dated the same day.

Note: looking through the newspapers that I did get, I saw a full-page ad for the EZ Pay subscription of $10.85 on page B7, telling people to call them at 540-829-5496. There was no mention that in order to get that price you had to place the order online!

frustrated woman (free clip art)
frustrated woman (free clip art)

I called circulation to ask them what was going on, and they said that I had TWO subscription accounts now. One in my business name, and one in my personal name! Well, that was annoying on several levels – I had ordered the subscription to be in the business name only, not my personal name, and I only wanted ONE subscription, not TWO!

I explained to the customer service representative what had happened, and that I only wanted ONE subscription, not TWO, so would they please cancel one of the orders. I asked them if one of the orders was for the $10.85, and they said yes, the one in the 2 Market 2 Market Your Dot Com was for $10.85, and they other one (the one in my personal name) was for $11.40. I asked them to cancel the one in my personal name, and keep the one in my business name. They told me that they would do exactly that.

Today, Saturday, I was hoping to go down to the newspaper tube and get my Culpeper Star-Exponent Newspaper. But the box was empty. Hoping that maybe the paper would arrive later in the day, my hubby and I went out running errands for the day and got back home at 5:30. Stopping at the newspaper tube to get the paper, I was very unhappy to find that the tube was still empty! However, in the mail box are TWO bills from the Culpeper Star-Exponent for both of the subscriptions!

Letter to the editor (free clip art)
Letter to the editor (free clip art)

Going inside, I found the customer service number and called them to ask them to make sure that I get a newspaper tomorrow, Sunday. Their office is closed until 6am Sunday morning. I am finding this to be quite the exercise in patience! I am considering sending this post as an email to the newspaper in the form of a Letter to the Editor. What do you think?

JetPack statistics

Jet pack free clip art
Jet pack free clip art

Not very long ago I installed JetPack on my WordPress theme. Although I have had personal computers since the early 80’s, and being online since the Internet became available where I lived, I do not consider myself to be an expert on anything related to computers and the Internet. Even though I was the network administrator of the construction department of the Augusta Maine office of Verizon, and even though I was heavily involved in writing code with their programmers for designing the system used in the construction department, I know that there will always be new things to learn. One interesting thing about education is that the more I learn, the more I understand that there is a lot more “out there” TO learn!

A couple of days ago, I did a presentation at a networking group about how bloggers can help a website with their marketing efforts. I thought that the presentation was well received, and was hopeful that the information that I shared would be useful to them in the future.

So anyway, imagine my surprise when a couple of days later I received some anonymous but very critical comments on this blog  about some of my thoughts on the next update.

These critical comments were delivered by someone too cowardly to provide a real email address so there is no way to attempt any form of civilized discourse. Apparently the person who posted the comments is feeling a sense of competition; feeling  threatened by me in some way.

running soldier free clip art
Running soldier free clip art

Since in the past my comments have all been from spammers trying to get me to approve their comment so that they can get my Google juice to their site, (although I have no Google juice yet from this site) this leads me to believe that this person made an attempt to look me up personally.  No real effort has been made on my part to get the word out that this blog even exists; it is such a new blog that it really is not worth marketing yet. So I find the timing of these hateful, critical comments very interesting.

The JetPack statistics have been instrumental in my detective work about where the hate is coming from. I am impressed with all of the features that it has! I still have a lot to learn, and I am looking forward to learning as much of it as I can! And although I would have hoped for some nice comments on my page resulting from someone reading my posts, I am really quite happy to learn that there really is someone out there that is actually taking the time to read through some of my posts and try to pick them apart! That can’t hurt my traffic stats, can it?